All your office and communication needs coveredHow to buy
This 'How to Buy' section contains a step-by-step guide to buying products from our on-line store.
- Searching for a product
- Adding a product to your Shopping Basket
- Taking your Basket to the Check Out
- Completing the Contact Us Page
- Paying for a product
- Order Confirmation and Receipt
- Checking if your Order has been Sent
- Returning products
The quickest way to search for a product is to enter the product name or number in the search box on the right-hand side. Click on the Go button or press the Enter key on your keyboard. This will list all products containing the search word or phrase. To find out more about a particular product, click once on its name.
Once you have found a product, buying it requires a few steps.
2. Adding a Product to your Shopping Basket
Wherever you see a Buy button, clicking once on it will add that product to your shopping basket. However, just as in a supermarket, adding an item to your basket does not commit you to purchasing it. You can take it out of your basket at any time. Your shopping basket page keeps a list of the items you are considering buying.
To remove an item from your basket, remove the tick next to it and press the Recalculate button.
To alter the quantity, change the number in the Quantity box and press the Recalculate button.
To continue shopping, click on the Continue shopping button.
To continue to the check out, click once on the Go to check out button.
Your shopping basket remembers the items you want to buy. You can search for further products without losing the contents of you basket. When you are ready to take your basket to the check out, return to your basket by clicking on the basket button on the left of the page, if it is visible.
3. Taking your Basket to the Check Out
To take your basket to the check out for payment, first return to your shopping basket page by clicking on the basket button on the left of the page. Check the items in your basket and then click on the Go to check out on your shopping basket page. Before proceeding, we need to collect your name and address. We do this before asking for credit card information as your address will determine any charges for post and packing.
4. A new or returning customer?
If you have already shopped with us, we will have your name and address (but not your credit card information, for security reasons) on our list of customers. Just click on the ‘I am a returning customer’, enter your email address and proceed.
If you have not purchased items before, please click the ‘I am a new customer’ and proceed to the address form. The postal address you enter must be the address for the credit card you will use to make the purchase. The *s indicate required information. You will not be able to proceed until we have all the information required to complete and deliver your order. Please check that you have entered a correct e-mail address as we use this address to confirm your order.
If you are purchasing from outside the UK, you will need to select one of the shipping rates appropriate to your postal address.
If you want your order to be delivered to an address other than your own, please complete the shipping section as well. Normally we are happy to deliver your order to an address other than your own, but for security reasons we reserve the right to refuse.
Finally, you can add any additional comments or delivery instructions. Then press the Continue button to proceed to the payment stage.
5. Paying for a Product
So far we have your shopping basket and we now know your address. The next step is to collect from you your credit card details.
When you click on Order now!, all subsequent information that you enter will be encrypted so that no one snooping on the site can read the credit card details you give us. If you are using a recent browser such as Internet Explorer 5 or 6, you will automatically use '128-bit encryption', which means that it would take thousands of years to crack the code. (Older browsers will only be able to use 40-bit encryption, which is still safe.) You can read more about security.
Select your credit card type (Visa, MasterCard etc.), enter your card number and its expiry date. Check that the name and address are valid for the card you are using. Some Switch cards also require an Issue number. Please leave this blank unless you are using such a card.
Finally, click once on the final order button to place your order. Only click once or you may place multiple orders for the same item (but don't worry if you do - we usually spot these multiple orders and confirm with you by e-mail before sending them to you).
6. Order Confirmation and Receipt
Once you have placed your order, the site will display a receipt. You should print this out as your record of the transaction. Each order has a unique order number, which should be quoted in any correspondence. We will also send you an e-mail confirming your order.
7. Checking if your order has been sent
You can return to the site at any time to check the status of your order. Click on track orders on the left hand side and enter your tracing link (sent to you in your order confirmation email). The system will look up your order. Our sales staff indicate when an order has been processed. If you do not see your order, or it is not being shipped within a few days, please e-mail sales@unigraph.co.uk giving your name and order number.
8. Returning Goods
We hope it will never happen, but there may be times when you need to return items to us. Send the item(s) back to us along with the delivery document. We will refund your money, excluding post and packing. However, if the goods were delivered to you damaged, we will also refund your post and packing.
